TL:DR; Email us at if there are any issues!

1. How can I contact nutristic?
You can drop us an email at or contact us at +65 9126 3467.

2. How long will nutristic take to reply my email?
We are devoted to provide you with the best customer service possible. Do kindly give us between 1 - 2 working days to reply your email. 

3. I have not received my parcel, what should I do?
Singpost takes 3-5 working days to mail the parcel to you. For registered postage, we will send you via email your tracking number once your parcel has been shipped. To track your parcel, please visit and key in your tracking number. For normal postage, if you do not receive it after 14 working days from date of posting, your parcel might be a lost mail. Kindly contact us and we will our best to assist you!

4. How do I make payment for my order?
You can pay through a Credit/Debit card at the checkout page!

5. Is it safe for me to make payment online here?
Yes, all payment are processed through Stripe which are trusted by thousands of businesses of all sizes across the globe including many Fortune 500 companies. All transactions are SSL (Secure Socket Layer) protected and Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can be rest assured that the payment processing is secure and safe!

6. Can I amend / cancel my order after it is placed?
Kindly contact us and we will see what we can do for you! 

7. Do you provide self collection?
We apologise that we do not provide any self-collection at this moment.